Privacy policy

RION CO., LTD. Privacy Policy

This Privacy Policy describes how RION CO., LTD. (“RION”) collects information from users of this site, how RION uses that information, and what choices users have on the collection, correction and use of such information. When this Privacy Policy refers to RION, we, or us, it includes RION and its affiliates. By visiting <www.rion.co.jp>, you are accepting the practices described in this Privacy Policy.

Personal Information

You can visit and enjoy our site without disclosing any personal information about yourself. However, we may offer some special services, and for these services to work properly we will need you to share with us certain personal information about yourself. The personal information we may collect may include your name, telephone number, postal address, e-mail address or other personally identifiable information.
Our policy is to maintain the privacy of personal information and not to use or disclose it except as provided in this Privacy Policy.
Please contact RION for further information about this Privacy Policy or if you do not consent to the use of your personal information as stated herein. (See “How To Contact Us”).
While our policy is not to disclose personal information to outside parties, we may disclose such information if we have your permission beforehand or if there are special circumstances, such as when we believe that disclosure is required by law (See “Special Circumstances”). We also may disclose personal information to our distributors, and they may send you information that may be of interest to you, as described in the preceding paragraph.
RION manages to protect the security of personal information strictly and will not provide personal information to third parties without your permission unless it is specifically stated otherwise.
RION may use third party contractors to help our business and this site on our behalf and may share your personal information with these contractors for the limited purpose specified in this Privacy Policy. In this case, the personal information provided by you is safely kept and handled under strict management.

Voluntary Surveys

We may periodically conduct user surveys. We encourage our users to participate in these surveys because they provide us with important information that helps us to improve the types of products and services we offer and how we provide them. The personal information you provide in response to a voluntary survey will remain confidential, even if the survey is conducted by a third party that we hire. Participation in any of our user surveys is voluntary.
We take the information we receive from individuals responding to user surveys and aggregate (combine) it with the responses of other RION customers to create broader, generic responses to the survey questions. We then use the aggregated information to improve the quality of our products and services, and to develop new products and services. This aggregated, anonymous information may be shared with third parties.


Our site may contain links to other sites, including distributor sites. Please note that we are not responsible for the privacy practices of these sites. We encourage you to be aware of this when your leave our site and to read the privacy policies of every site that collects personally identifiable information from you. This Privacy Policy applies only to this site.

Special Circumstances

It is our policy not to use or share personal information about use in ways unrelated to the ones described above, without providing users an opportunity to opt out or otherwise decline such unrelated uses. We may disclose such personal information, however, if we believe, in our sole discretion, that it is reasonable to do so under the circumstances. Our reasons for disclosure of personal information may include, for example, to satisfy our obligations under applicable laws or regulations; to respond to governmental or legal requests for information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Use or other user policies; or otherwise to protect RION and its customers.

“Cookies” and How We May Use Them

A “cookie” is a small data file that can be placed on your hard drive when you visit a website. We may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we offer. If you are a registered user, we may use a cookie to save your settings and to provide customized access. We may use cookies to store user preferences, to record session information, to record user-specific information on what pages users access or visit, to record past activity at a site to provide better service when users return to our site, to ensure that users are not repeatedly sent the same banner ads, to customize site content based on users’ browser type or other information that the user sends. These cookies do not enable third parties to access personal information, unless they have access to your hard drive.

Data Security

This site has electronic security measures in place to protect against the loss, misuse, and alteration of the information under our control. While we will use reasonable efforts to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information. Security measures are also in place at the physical facilities where our servers are located to protect against the loss, misuse, and alteration of information that we have collected from you. When we receive or transfer certain types of sensitive information, such as financial information, we will use secure servers for the payment system. We do not encrypt unsolicited e-mail, however, so you should avoid including personal information in any unsolicited e-mail that you send to us.

Information About Children

We do not knowingly collect personal information from children under 18 years of age. If you are under age 18, please do not provide us any personal information. If you have any reason to believe that someone under age 18 may have provided us personal information, please inform us immediately so that we can delete such information.

How to Access or Correct Your Information

We provide users access to information that we maintain about them, such as unique identifier information (e.g., customer number or password) and contact information (e.g., name, address, and telephone number). Users may access and correct inaccuracies in this information by sending us a written request at the postal or e-mail address listed below.

For complying with GDPR (General Data Protection Regulation – (EU)2016/679)

We will respect and follow the Articles of GDPR mentioned below to protect personal rights for those who live in applicable countries.
○Article 15, Right of access by the data subject(Right to Access)
○Article 16, Right to rectification
○Article 17, Right to erasure (Right to be Forgotten)
○Article 18, Right to restriction of processing
○Article 20, Right to data portability (Data Portability)
○Article 21, Right to object
○Article 22, Automated individual decision-making, including profiling

How To Contact Us

You may contact us at:
Customer Service
3-20-41 Higashimotomachi
Tokyo 185-8533
Telephone: +81-42-359-7860 (from 9:00 to 17:00, Japan time)
Email: support_room@rion.co.jp

Revisions to Our Privacy Policy

We reserve the right to revise, amend, or modify this Privacy Policy and our other policies and agreements about your use of this site, at any time and in any manner. For example, there may be from time to time new, unanticipated uses of information collected through this site that were not previously disclosed in our Privacy Policy. You should check this Privacy Policy periodically for information on our current policies.

Governing Law

This Privacy Policy is part of the Terms of Use of this site and, accordingly, is governed by and shall be construed in accordance with the laws of Japan. See our Terms of Use for further details.Effective Date: 25 May, 2018